Engaging Customers Using Service Portals

For Service Authorizers and Providers

A great service experience starts with superior communication and convenience.

Businesses and consumers continue to seek greater convenience and accountability from their vendors. Combined with vendors’ desires to create excellent service experiences and drive customer satisfaction, top manufacturers and vendors are seeking to create or improve their service web portals. ServiceCentral has the experience and kit of tools to easily build a better online experience. From service appointment scheduling and service location wayfinding, to repair status and resolution reporting, we can help.

icon showing how to create an image

Powerful, Simple, and Scalable

  • Support RMAs, repairs, returns, exchange, trade, and more
  • Get started quickly with a toolkit featuring unique plug-and-play options
  • Integrate and personalize even further using our powerful APIs
Icons showing how to book an appointment at local retail repair shop

Supports Each Service Step

  • Engage users through simple registration
  • Capture customer details and product issues
  • Direct product handoff via appointments, drop-off, or shipping
  • Offer access to real-time service status for their products
Image showing software accessibility on desktop and mobile

User Friendly and Accessible

  • Built to modern web standards with users and developers in mind
  • Accessible through desktops, tablets, and mobile devices
  • Easily deployable for a single region or multiple countries
image showing a retail store using customer data safely

User Access and Privacy

  • Provide open access or validate new users
  • Control access through roles and permissions
  • Protect personal information (PII) and meet regulations

Discover how we can help you create a better customer service experience online.

Next

Depot Repair and Returns